Social Media Management Systems to Listen, Publish and Engage
The ever evolving landscape of social media is causing businesses to incorporate systems into their online marketing activities to create engagement and obtain analytics to derive valuable insights that eventually impact the bottom line.
Today, social media runs across all facets of the business, from marketing to customer service to sales. Social Media Management Systems help businesses manage communities to build brand loyalty, establish workflows to map out processes, identify and engage with influencers, stay aware and manage crises and build reports for executive stakeholders.
Our credentials as a Salesforce Marketing Cloud Partner enables us to implement and provide support for Social Media Management Systems for small and large scale enterprises. Through Salesforce Social Studio we provide end-to-end coverage for listen, publish and engage.
Social Media Command Centers
We have proven expertise in setting up Social Media Command Centers, a space to get a centralized view of live and relevant conversations across networks and accounts thus becoming the physical embodiment of your Social Media Program.
We engage with our clients in helping them with an end-to-end delivery package helping them –
- Identify sites for implementation
- Design the physical space including workstations
- Consult on hardware and software technologies
- Launch and manage the command centers
Social Care Implementation
We setup customer service support systems such as connecting Salesforce Marketing Cloud to Service Cloud and also implement custom integrations with social media platforms such as WeChat.